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The AEDSB Washington Seminar Series

 


Improving Public Services in Bangladesh: Embedding Innovation in the Civil Service PPT

Speaker: Anir Chodhury, Policy Advisor, Access to Information, Prime Minister’s Office, Government of Bangladesh

Discussant: Zahid Hasnain, Senior Public Sector Specialist, World Bank

Moderator: Ahmad Ahsan, Lead Economist, East Asia and Pacific Region, World Bank

When: Thursday, January 21, 2016; 12.30 pm to 2:00 pm

Where: World Bank, Main Complex Room No: MC C2-137, 1818 H Street NW, Washington D.C.

Visitors, other than IMF/WB staff, will first need to collect a pass from the World Bank's Main Complex (MC) Building Visitor's Center on the corner of 18th Street and Pennsylvania Avenue. Please allow an extra 15 minutes for this. If you need a pass to attend the seminar, please send your name and institutional affiliation to Syud Amer Ahmed (Sahmed20@worldbank.org or 202-473-6454) or to Igor Kecman (ikecman@worldbank.org or 202-473-0755) by 11 am, Thursday, January 21, 2016.

 

Abstract

The Access to Information (a2i) programme (http://a2i.pmo.gov.bd/) at the Prime Minister's Office (PMO) in Bangladesh facilitates a whole-of-government innovation agenda. 5,000+ digital service access centers have been set up in local government institutions around the country providing critical 70+ public services to over 4 million underserved citizens every month through over 30 public-private partnerships. Over 1,000 Innovation Teams from policy making to field administration across all cadres of civil service – administration, education, healthcare, law enforcement, amongst others – are disrupting traditional service delivery practices through hundreds of innovation pilots, many of which are being scaled up. A Service Innovation Fund attracts civil service, private sector, academia and civil society to 'nudge' such disruptions. Hundreds of social media pages are enabling unprecedented intra- and inter-departmental communication and engagement with the citizens, often being used for grievance redressal. The transformational results are positioning Bangladesh as a ‘knowledge contributor’ in South-South cooperation on innovation in public service delivery. An Innovation Centre for Public Service Excellence is being established under the PMO with an execution arm in the Cabinet Division.

About the Speaker

Mr. Anir Chowdhury is the Policy Advisor of UNDP and USAID-supported Access to Information Program, Prime Minister's Office, Bangladesh. In this capacity, he leads the formation of an innovation ecosystem in Bangladesh through development, policy formulation, institutional reform and a Service Innovation Fund. His work on innovation in public service has developed replicable models of service delivery decentralization, public-private partnerships and transformation of a traditional bureaucracy into a forward-looking, citizen-centric service provider. Mr. Chowdhury is also member of the Prime Minister’s National Digital Task Force, Education Minister’s National ICT in Education Task Force, Planning Minister’s National Information Management Committee, and Cabinet Secretary’s National Steering Committee on Civil Registry and Vital Statistics (CRVS). In the last two decades, he co-founded several software and service companies in the US and Bangladesh focused on enterprise management and IT strategy for Fortune 500 corporations. He also co-founded a number of non-profit organizations focused on ICT4D, e-learning and open source technologies. Anir graduated magna cum laude in Computer Science and Applied Mathematics from Brown University and did post-graduate work on management, marketing and education reform in Harvard, Columbia and Boston Universities.